Sales Admin Support

Sales Administration Support

12-Month Fixed Term Contract

Location: Luton Service Centre, Dunstable, LU5 5TA

Are you looking for your next development opportunity within DHL Express ? We have an exciting 12-month fixed term contract opportunity for an ambitious and customer-focused colleague to join our Sales team as a Sales Administration Support.

This is an exciting opportunity for someone who enjoys building strong customer relationships, solving problems, supporting sales growth, and working in a fast-paced environment where no two days are the same.

The Role

As a Sales Administration Support colleague, you'll play a key role in supporting our sales operation and managing relationships with existing customers.

You'll work closely with customers and internal stakeholders to ensure a high-quality experience while identifying opportunities to grow customer accounts and drive business success.

What You'll Be Doing


* Managing day-to-day relationships with existing customer accounts


* Supporting the growth and development of customer business portfolios


* Providing comprehensive sales and administrative support


* Resolving customer queries and issues efficiently


* Managing and coordinating operational issue resolution


* Processing stock requests and new item set-ups


* Supporting sales and marketing initiatives, including custom catalogues and promotional programmes


* Preparing and managing purchase agreements


* Conducting basic data analysis and reporting


* Identifying upselling and cross-selling opportunities


* Maintaining accurate customer data within Oracle and Salesforce systems


* Working independently on a variety of projects and initiatives while supporting wider business objectives

What We're Looking For

Essential Skills


* Strong written and verbal communication skills


* Excellent customer service focus


* Strong problem-solving and analytical abilities


* High level of accuracy and attention to detail


* Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint and Access


* Ability to manage multiple priorities and work effectively in a busy environment

Experience & Qualifications


* GCSE Grade A-C (or equivalent) in English and Maths


* Experience within sales support, administration, customer service, account management or a similar environment would be advantageous

What You'll Receive

At DHL Express, we recognise and reward the contribution of our people.

In return, we offer:


* Competitive salary


* Performance-related bonus opportunities


* Generous annual leave entitlement that increases with service


* Excellent company pension scheme


* Life assurance


* Enhanced maternity pay


* Generous company sick pay


* Access to a wide range of employee benefits and discounts, including retail, entertainment and gym memberships


* Cash dental plans and health assessmen...