Helpdesk Engineer

HELPDESK ENGINEER Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner.

We have been providing CIO-level advisory support as well on-site and remote IT services since 1996.

Prescient was a 2025 winner of Inc.

Magazine's Best Workplaces for the third year in a row! We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction.

As a Helpdesk / Help Desk Engineer, you will: Provide Level 1 support to multiple clients remotely in a primarily Microsoft environment;Assist with systems administration and projects; andMaintain documentation and knowledge base.



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* Applicant must be authorized to work for any employer in the US.

We are unable to sponsor or take over sponsorship of an employment visa at this time.



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* Responsibilities Troubleshoot, maintain, and upgrade hardware and software.Create and administer new user accounts and groups.Work closely with Level 2 and Level 3 technicians to gain knowledge of network topology, profiles and tasks within a Windows-based back-end environment.Monitor the ticket queue and triage tickets as they are submitted; answer queue calls as they come in.Perform other duties as assigned.