Patient Access Coordinator - Behavioral Health

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital.

Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:
Full time

Department:
Mental Health ED

All Locations:
10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building

Position Summary:
NeighborHealth is seeking a Behavioral Health Patient Access Coordinator with expertise in patient registration, preferably in a school-based setting.

The position performs a wide variety of clerical and reception activities that support registration efforts for Behavioral Health services.

Time is split between a school-based setting and central registration workspaces.

The PAC reports to the Patient Access Manager and works together with the registration staff to promote a positive atmosphere that enhances efficient workflow through good teamwork.

The successful candidate will be able to perform the following responsibilities:


* Check – in / check – out.



* Verify Insurances



* Collect accurate demographics.


* Document Collection



* Schedule Appointments


* Assist patients/families needing help in obtaining/renewing insurance coverage.

Other Duties:

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

What You’ll Bring


* High School Diploma or G.E.D.

Vocational/technical training specific to medical office preferred.



* At least 1 year of experience working in health care, preferably in a Behavioral Health or School-Based setting.


* Excellent communication and problem-solving skills, and the ability to interact with individuals at all levels.


* Strong interpersonal and communication skills, with the ability to build rapport across diverse teams.


* Computer skills including familiarity in a Windows environment.

Epic experience preferred.


* Bilingual skills required (English/Spanish)


* The ability to work in a fast-paced environment.

Work Environment & Physical Requirements


* This...