Customer Service Engineer 2 - Diagnostics - Clifton, NJ

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Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

This position focuses on supporting FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at a high-volume laboratory facility.

Service Area: Clifton, NJ

Shift Requirements:: TBD (1st, 2nd, or 3rd shift)

This is a role well suited to an ambitious professional, looking for the next step in their career.

As a Customer Service Engineer supporting FlexLab HT and Atellica product lines, you will be responsible for:

You will be servicing FlexLab HT Total Laboratory Automation systems and Atellica Instrument analyzers at the MegaLab facility in Clifton, NJ.

Customer Service Engineer level based on prior experience.

Responsibilities:


* You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on FlexLab HT automation modules, analyzer connections, check-in/out stations, and pre/post-analytical equipment with minimal supervision.


* You will perform maintenance, diagnostics, and repairs on Atellica analyzer systems to ensure continuous operation in a high-volume reference laboratory environment.


* You will be responsible for delivering both timely and effective repairs as well as adequate training of laboratory operators and technical staff to ensure optimal system performance and productivity.


* You will manage financial performance within your capacity, meeting or exceeding budget for revenue generation, expense control and inventory management.


* Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field.

Usage of tools and test equipment must be documented on eFSR.


* You will manage company assets issued to you to include a company car, cell phone, computer, tools, inventory parts, and other equipment.


* Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to develop your career with Healthineers:


* You have knowledge and experience performing service, preventative maintenance and modifications on laboratory automation systems or medical analyzer equipment at customer sites with minimal supervision.


* You have hands-on experience with FlexLab HT, Atellica systems, or comparable total laboratory automation platforms.


* You can establish and maintain proper business re...