Operations Supervisor

Job Overview: The Operations Supervisor will be responsible for implementing and administering Loomis policies and procedures, monitoring and controlling daily operations, and assisting with the long-term operation of armored car routes and the cash vault.

The Operations Supervisor will work alongside Management to develop, maintain, and supervise a professional, employee-centered culture, a safe and secure operation, high service delivery, and cost-effective, productive operations.

This includes operational responsibility for all route operations (armored and ATM), and for vault and facility security operations, as directed by the Operations Manager/Branch Manager.

Key Responsibilities:


* Complete and maintain scheduling/routing on a daily basis.


* Oversight and coordination of armored and ATM routes, dispatch, first-line ATM maintenance, vault, and terminal operations.


* Maintaining effectiveness and efficiency of route, terminal, and vault operations.


* Safety of employees, vehicles, and facilities through training, monitoring, and enforcement of policies and procedures


* Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures, including terminal opening and closing.


* Investigating accidents and processing required paperwork.


* Developing and maintaining customer service capabilities among all operations staff.


* Responding to customer inquiries and/or complaints and solving logistical issues.


* Coordinating with sales, other Division branches and departments, Division and corporate staff, other carriers, and vendors in creating and implementing viable operational solutions to new customers.


* Controlling overtime hours.

Monitoring employee vacation schedules.


* Maintaining the effectiveness and efficiency of operational functions.


* Communication with all employees to immediately resolve any outstanding issues and/or complaints.


* Completion of any and all additional responsibilities that are assigned by the Operations Manager and/or other Management Team Members on an "as needed" basis.


* Provide leadership that is dedicated to professionalism, continuous improvement, and exceeding challenging goals and objectives.


* Recruiting, interviewing, testing, selecting, training, and supervising operations personnel.


* Oversight and coordination of maintenance of vehicles, forklifts, and other equipment.


* Emergency response, including response to employee injuries, facility security incidents, vehicle incidents, and security investigations.


* Manipulation and maintenance of route and vault data to include manual paperwork and electronic data.


* All other duties as assigned by the Operations Manager/Branch Manager.

Primary Qualifications :


* Ability to obtain a valid firearms permit.



* Must have 3+ years' experience in transportation and warehousing, transportation logistics, or a related fie...