Director, Program Management (Infrastructure)

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS237, M4, Band 8

Job-Specific Essential Duties and Responsibilities:

- Lead the team in providing infrastructure services to the NETL client and user community.

- Create and monitor daily tasking schedules for personnel.

- Crosstrain personnel.

- Research and suggest new methods to optimize and automate processes.

- Lead / monitor implementation of new products, processes and systems.

- Perform general administrative duties such as timesheet approvals, performance reviews, and job aids.

- Primary role will be to assist the Government IT Client in maintaining the IT environment availability in accordance with contract SLAs; transitioning on-premises systems, services, and applications to the Microsoft Azure Cloud; and working with peers across other verticals such as Enterprise Applications Engineering, Research, Cyber, and Governance.

- The successful candidate must have strong managerial capabilities to lead a diverse team across geographically isolated campuses, be able to work with a diverse and distributed client base, be well-versed in managing a hybrid on-premises / cloud-based environment and have experience in transitioning systems and applications to the cloud.

- Manage the infrastructure operations teams utilizing documented methodologies and standards to accomplish goals within technical, cost and schedule constraints and with high quality.

- Demonstrated experience in associated areas of responsibility, proven leadership of a diverse workforce spanning multiple locations and cloud, innovative thinker, and technical knowledge of equipment and systems.

- Lead personnel in developing technical requirements, designing / developing technical solutions, planning technical implementations, conducting / managing testing, and planning maintenance of infrastructure equipment and services.

- Develop and communicate strategies, goals, and objectives for maintenance, upgrade, refresh, and new installations of infrastructure equipment/systems both on-premises and in the cloud.

- Track and report project status and/or health, plans and schedules to both government and internal audiences.

- Manage requirements and ensure commitments and changes are negotiated, and completed to the satisfaction of government stakeholders.

- Oversee and actively participate in Incident Management and Response.

- Provide briefs to the client to suggest improvements in efficiency and cost reduction in operations and maintenance through process improvement.

- Develop and maintain Standard Operating Procedures (SOPs) and policy documents; ensure compliance to process by infrastructure group.

- Actively participate in Program level meetings including Risk Review Boards, Change Management Boards, and Program Management Overview as well as ad-hoc meetings upon request.

- Manage program risks and conditions, develop mitigation strategies, manage completion of tasks, and manage ...