Patient Advocate

Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe.

We need your help to keep growing and we hope you can become an integral part of the Harris family.

Job Description-Patient Advocate (US Healthcare RCM)

Business Unit: Benchmark Solutions

Position Summary

The Patient Advocate serves as a key liaison between patients, healthcare providers, insurance payers, and internal Revenue Cycle Management (RCM) teams.

This role is responsible for assisting patients with questions related to medical billing, insurance claims, account balances, payment responsibilities, and claim status while delivering exceptional customer service.

The ideal candidate will have experience supporting U.S.

healthcare organizations and possess a solid understanding of the American healthcare system, medical billing, insurance processes, and revenue cycle workflows.

Because this role involves direct interaction with U.S.

patients, candidates must demonstrate exceptional verbal communication skills with clear, fluent, and professional English-speaking abilities.

Work Mode: Remote

Shift: (Night Shift)

Location: Mumbai(Vikhroli)

Key Responsibilities :

Patient Support & Communication


* Manage inbound and outbound patient communications regarding medical bills, insurance claims, account balances, payments, and reimbursement inquiries.


* Educate patients on insurance benefits, deductibles, co-pays, co-insurance, and out-of-pocket responsibilities.


* Provide clear and professional explanations of account activity and available resolution options.


* Maintain a compassionate, patient-focused approach when handling sensitive financial discussions.


* Return patient calls and emails within established service-level agreements (SLAs).

Revenue Cycle & Claim Support


* Research and resolve patient billing and balance concerns by reviewing account notes, claim status, payment postings, and payer communications.


* Collaborate with Accounts Receivable (AR), Billing, Coding, and Account Management teams to address complex patient issues.


* Assist with claim follow-up activities, including reviewing claim status and identifying barriers to reimbursement.


* Support appeals, reconsiderations, and patient correspondence as directed.

Documentation & Account Maintenance


* Accurately document all patient interactions, account activity, and resolution efforts within Benchmark and other designated systems.


* Maintain detailed records of patient inquiries, follow-up activities, and account updates.


* Ensure all account documentation meets company standards for quality, accuracy, and compliance.

Daily & Weekly Responsibilities


* Monitor patient phone queues and service channels throughout assigned shifts.


* Respond to patient inquiries and complete follo...