Front Desk Attendant/Floater - Boardwalk Bowl

Job Summary Provides the highest level of Guest Service.

Handles lane assignments, rentals, and cash transactions.

Provides bowling Guests with prompt, efficient, courteous service and insures the maximum usage of lanes and equipment.

Unique Job Requirements This is a unique opportunity to join the Boardwalk Bowls great Guest Service Team.

This position must exemplify outstanding service to our Guest by owning the key Guest Service Principles: Smile, Welcome, Eye Contact, Lift the Experience and Leave Them Well.

Shifts fall with possible operating hours of 9 a.m.

to 2 a.m.

seven days a week.

Must be at least 18 year's old.

Must be able to stay focused on the job and deal with heavy guest contact in a positive and friendly manner.

Must be able to do math calculations quickly and accurately.

Job Tasks Handles lane assignments, rentals, and cash transactions.

Provides bowling Guests with prompt, efficient, courteous service and insures the maximum usage of lanes and equipment.

Greet Guests; answer questions; inform them of services and events.

Keep track of and assign open lanes and maintain/oversee waiting list.

Perform cash transactions for lanes, shoe rentals.

Insure that leagues start on schedule.

Rent shoes.

Handle Guest complaints in a positive and friendly manner.

Answer phones; handle inquiries.

Page Guests in house and/or take messages.

Handle and/or alert security or manager to rowdy guests that may disturb other Guests.

Make promotional announcements over P.A.

system.

Notify mechanic or pin chaser of pinsetter malfunctions.

Direct porter to insure that clean conditions are maintained throughout center.

Assist Guests with problems that may occur by contacting porter or mechanic.

(Problems include scoring corrections sticky approaches, removal of balls trapped under lane, etc.).

Perform other duties as assigned.

Senior Front Desk Clerk In addition to all duties above, the Senior Front Desk Clerk oversees Front Desk Clerk, ensuring that Front Desk area is being run efficiently, that Clerks are trained on job duties, getting breaks, that Guests are receiving quality service, etc.

Relationships (Internal) Heavy contact with all Boardwalk Bowl Team members.

Relationships (External) Heavy Guest contact.

Qualifications: Training and Experience Front Desk Clerk - At least sixth months of cash handling and Guest service experience.

Senior Front Desk Clerk - In addition to above, at least three months Front Desk experience at Surf Bowl or equivalent experience.

Knowledge, Skills and Abilities Able to do basic math calculations/ make change and operate electronic cash register.

Knowledge of cash handling procedures.

Must have working knowledge of cash registers.

Able to follow verbal and written directions.

Able to understand inventory and ordering procedures.

Able to follow safety practices and lifting techniques.

Able to work cooperatively and as part of a team.

Able to handle difficult customer service situations.

Able to communicate verbally a...