Front End Manager (Oahu Stores)

Job Title: Front End Manager Department: Front End Reports to: Store Director/ Assistant Store Director POSITION SUMMARY: Responsible and accountable for overseeing all aspects of the Front-End Operation of the Store assigned to.

This includes promoting proper and efficient service of our customers and supervising all Front-End associates.

ESSENTIAL FUNCTIONS (responsibilities include, but are not limited to): - Promotes and maintains proper and efficient service of customers.

- Responsible for supervising and recommending disciplinary action for associates in department.

- Responsible for work schedules, assigning work, training, enforcing Company policies and SOPs, productivity and communication with associates.

- Responsible for the processing of invoices, department reports, employee appraisals, inventory and supply ordering.

- Supervise the Front-End management team and delegates responsibilities as necessary.

- Ensure that the stores activities comply with the rules/regulations of the various governmental and regulatory agencies.

- Address and review all controllable expenses in the Front-End.

- Provides extensive customer service, answers questions, responds to complaints, processes money orders (Western Union) and cleaner rentals, sells stamps and bus passes, gives out rain checks if necessary - Responsible for handling large sums of money safely - Performs outs and drops from cashier tills and able to clear register locks, such as voids - Register accuracy, knows/ carries out proper register procedures, price integrity - Take appropriate loss prevention measures - Oversees and implements price changes - Performs other related duties as needed as assigned by manager OTHER DUTIES / RESPONSIBILITIES: - Use of proper safety procedures - Conduct floor checks and ensures adequately stocked shelves; products are merchandised properly and rotated.

- Able to multitask, listen to directions and follow through independently - Able to deal with difficult customers, have good communication and observation skills - Able to work with a team and independently when needed EXPERIENCE / EDUCATION: - High school / Secondary school diploma or GED - Must be at least 21 years of age in accordance with company policy - Possesses a food handling license - Possesses First Aid / CPR / AED Certification SKILLS AND ABILITIES: - Previous experience working with the public - Basic mathematical knowledge and cash handling experience preferred - Working knowledge of produce codes required, while able to differentiate between different produce products - Basic knowledge of working with computers such as spreadsheets, email, word documents.

WORK ENVIRONMENT: - Air condition while in store, subject to outside conditions of heat, rain, and wind, chill temperatures when products need to be retrieved from chill - Very fast paced PHYSICAL DEMANDS: Physical demands described here are representative of those that must be met by an employee to successfully perform the essentia...