Banquet & Events Supervisor

Job Summary Leads by example for staff by providing the highest level of Guest Service.

The primary duty will be supervising the closing duties of events and ensuring the Banquet and Event spaces are immaculate.

Under supervision, oversees and coordinates special events such as Corporate Beach Deck picnics and other food-related park and/or promotional exclusives.

Creating prep sheets and shift assignments for events.

Supports facilities, bartenders, production kitchen operations if needed.

Assists in conducting Banquet and Events Department training, including new employee orientation training, department-specific training and on-the-job training.

Organizes Event and Banquet storage areas and assists in updating training and operational procedures during the off-season.

Unique Job Requirements This is a unique opportunity to join the Boardwalk's great Guest Service Team as the leader of a department.

Must provide exceptional Guest Service by acknowledging and greeting all Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles: Smile, Welcome, Eye Contact, Lift the Experience and Leave Them Well.

Must be able to work flexible hours, weekends, and holidays.

Must be Guest oriented.

Flexible schedule 7 days a week.

Carries a radio.

Must obtain either a CA Food Handler card or ServSafe certification within 30 days of hire, or show proof of existing CA Food Handler card and/or ServSafe certification.

Job Tasks Greet every Guest and answer Guests questions and provide consistent, friendly and helpful Guest service.

Plan, coordinate and supervise Banquets, Events, and Team Member events.

Maintain safety and sanitation requirements.

Supervise deli food production if needed.

Prepare event reports, and evaluations.

Make recommendations to improve menus, quality, and service.

Train and motivate team to provide consistent, friendly and helpful service to Team Members and Guests.

Record inventory accurately and maintains inventory to maintain stock levels.

Ensure good working conditions and working relationships.

Supervise, train, coordinate, review and plan the work of Banquet and Event staff.

Work as a team leader and maintain high professional conduct.

Set a schedule for the day's activities.

Conduct departmental training for new Team Members, selling alcoholic beverages, cash handling, safety and on-the-job training, as well as other training as needed.

Handle Guest complaints.

Handle beer/wine in conformance with the state law and Company policies.

Update and maintain the digital calendar of events for accuracy.

Assign and give 15 and 30 minute breaks.

Promote teamwork, coach, counsel and discipline Team Members.

Write and update department binders, checklists, guides, training materials and tests.

Enforce and uphold new policies and procedures.

Perform service and safety observations on Team Members.

Perform cashier audits and follow up with cashiers.

Assist other Banquet and Events Supervisors with training...