Senior Principal Systems Development Engineer

Senior Principal Systems Development Engineer

Our customers' system requirements are usually highly complex.

Bringing together hardware and software systems design, Systems Development Engineering operates at the very cutting edge of technology to meet them.

We design and develop electronic and electro-mechanical or systems-orientated products, conduct feasibility studies on engineering proposals and prepare installation, operation and maintenance specifications and instructions.

We're proud to deliver programs and products to the highest quality standards, on time and within budget.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Systems Development Engineer on our Customer Engineering Team in Austin, Texas.

What you'll achieve

We are seeking a senior technical expert for complex, data-intensive environments.

This role combines deep troubleshooting expertise with proactive solution design, helping customers achieve reliable, scalable, and high-performance data ecosystems.

Develop a complete understanding of customer end-to-end data ecosystems, including Databases, object stores, file systems, and streaming platforms, ETL/ELT tools, BI platforms, governance frameworks, and AI/ML environments.

Drive initiatives that elevate customer experience, platform stability, and long-term success

You Will:


* Lead investigation and resolution of high-severity, multi-layer incidents involving infrastructure, Kubernetes, data engines, storage, networking, and system integrations


* Provide solution recommendations related to performance tuning, resiliency, data availability and recovery, configuration design, and integration best practices


* Act as a technical bridge between Customer Support, Product Management, and R&D


* Escalate product defects, influence roadmap decisions, and translate customer issues into actionable product improvements


* Identify recurring patterns, systemic risks, and opportunities for optimization

Take the First Step Toward Your Dream Career

Every Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements


* 12 to 15 years of related experience


* Strong root case analysis mindset, comfortable working backward from symptoms to underlying cause under time pressure


* An agentic-first mindset, demonstrating proficiency in leveraging advanced AI tools such as Cursor and Claude, and integrating autonomous agents into the development workflow


* AI/Data Engineering: Experience with distributed data processing frameworks and data lakehouse architectures.

Python development, working with datasets, and AI/ML models


* Database Expertise: Strong knowledge of relational and NoSQL databases, data pipelines, Elasticsearch, MS SQL, MongoDB


* DevOps & Infrastructure: Cloud platforms, Kubernetes, observability/log pipelines, library and runtime environments


* ...