Medical Services Operations Manager - Full Time - Everett

Medical Services Operations Manager
Location: Various Locations
Department: Medical Services
Reports to: Chief Medical Officer (CMO)
FLSA Status: Exempt
About the Role
The Medical Services Operations Manager provides operational leadership for Medical Services across Compass Health's service lines, clinical sites, and programs.

This position plays a key role in ensuring Medical Services has the staffing models, operational infrastructure, performance systems, and capacity necessary to support access, quality, compliance, and financial sustainability.

Working in partnership with the Chief Medical Officer (CMO), MA Supervisor, and other organizational leaders, the Medical Services Operations Manager oversees provider capacity, workforce planning, productivity, performance improvement, KPI development, and operational execution.

The ideal candidate brings healthcare operations expertise, strong analytical and project management skills, and an understanding of behavioral health and medical service delivery systems to drive continuous improvement and support exceptional patient outcomes.
Key Responsibilities Medical Services Operations Leadership


* Provide operational leadership for Medical Services functions across multiple counties, clinical sites, and programs.


* Develop, implement, and monitor operational workflows that improve efficiency, access to care, and patient experience.


* Partner with the CMO to establish operational priorities, annual goals, and strategic initiatives.


* Oversee provider workforce allocation, productivity expectations, workload balancing, and capacity optimization across Medical Services programs.


* Lead implementation and optimization of Medical Services policies, procedures, and operational standards.


* Collaborate with agency leadership to support organizational growth, service expansion, and program development.

Caseload Management & Access


* Establish provider panel standards and caseload expectations.


* Monitor provider utilization and productivity across service lines.


* Forecast future service demand using referral, access, and utilization data.


* Recommend resource redistribution to optimize patient access and provider capacity.


* Lead initiatives to reduce wait times and improve appointment availability.

Analytics, Reporting & Systems Optimization


* Develop, maintain, and monitor key performance indicators (KPIs) for Medical Services operations.


* Develop reports and operational analyses for the CMO.


* Track and analyze provider productivity, patient access and wait times, caseload volumes, appointment utilization, no-show and cancellation rates, revenue and reimbursement performance, and documentation compliance.


* Identify performance improvement opportunities through data analysis and operational reviews.


* Develop recommendations and action plans based on operational and financial performance data.


* Support agency qu...