Technical Product Owner - Rexis Field Service

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

Technical Product Owner - Rexis Field Service ​

Roche Digital Technology (RDT) is where innovation meets purpose.

As a global team at the heart of Roche, we are a community of business-minded technologists committed to helping shape tomorrow’s digital future of healthcare.

Our mission is to power Roche with cutting-edge digital technologies by harnessing the potential of artificial intelligence, data, and scalable tech innovations.

Driven by purpose and passion, we’re building a future where digital is a core strength across Roche, enabling smarter ways of working, unlocking human potential, and driving breakthroughs that truly matter to millions of patients worldwide.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration.

For now, we require our employees to be in our offices on average two days per week.

The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

As the Technical Product Owner for the DIA Commercial Customer Service Product, you will operate at the intersection of complex systems engineering and strategic commercial outcomes.

You will own the technical vision, architectural coherence, and feature backlog for the platforms that enable our commercial customer service ecosystem.

Acting as the definitive bridge between Business Product Owners, engineering squads, Managed Service Providers (MSPs), and enterprise architecture, you will translate high-level business priorities into precise, scalable, secure, and compliant technical implementations.

The Opportunity:

In this role, you will be responsible for:


* Outcome Accountability & Execution: Own the product backlog for assigned systems, prioritizing features and operational needs based on business value and compliance.

You will be accountable for the backlog execution in accordance with CSV and best QA practices.

Actively champion high-value work and challenge low-impact efforts.


* Architecture & Non-Functional Excellence: Proactively ensure all solutions adhere to established architectural patterns, enterprise technology strategies, and non-functional expectations (performance, reliability, scalability).


* Business Collaboration: Partner closely with BPOs to align technical execution with commercial objectives, translating functional customer service needs into robust technical realities.


* System Ownership & Governance: Serve as the accountable...