Solution Architect - Fleet Management

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Our inspiring and caring environment forms a global community that celebrates diversity and individuality.

We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

This role partners with Sales and Product Management to lead technical customer engagements, translate customer needs into viable solutions, and demonstrate the business and operational value of our solutions.

The position combines solution engineering, healthcare IT, infrastructure, interoperability, and cybersecurity expertise to ensure solutions are technically feasible, secure, and ready for implementation.

The ideal candidate is a strong customer-facing communicator who can connect technical requirements with customer outcomes and collaborate across Sales, Product, and Implementation teams.Responsibilities


* Partner with Sales and Product Management throughout the customer acquisition process to understand customer needs, shape solutions, and provide technical expertise.


* Lead technical customer discussions remotely and onsite with clinical, business, IT, infrastructure, cybersecurity, and executive stakeholders.


* Translate complex technical, clinical, and operational requirements into clear solution recommendations and business value for customers.


* Conduct technical discovery and assess customer environments, workflows, infrastructure, integration, and security requirements to determine solution feasibility and deployment readiness.


* Create and deliver customer-facing technical presentations, demonstrations, solution overviews, and proof-of-concept activities.


* Evaluate customer integration and interoperability requirements, including connectivity with existing clinical, imaging, enterprise IT, and third-party systems.


* Guide customers through technical, infrastructure, cybersecurity, data privacy, and operational requirements needed to deploy and operate the solution.


* Support RFP/RFI responses, technical questionnaires, security reviews, and customer due diligence activities by coordinating technical inputs and ensuring accurate and consistent responses.


* Drive completion of site readiness assessments and document implementation prerequisites, dependencies, assumptions, and risks.


* Support hardware, software, infrastructure, and capacity sizing discussions and contribute to solution scope and project cost estimations.


* Document customer requirements, technical decisions, risks, assumptions, and dependencies and provide a structured handover to implementation and project teams.


* Represent customer technical requirements and feedback to Product Management, Professional Services, Cybersecurity, and other cross-functional teams.


* Collaborate cross-functionally to resolve technical questions ...