Senior Manager, Client Management (Remote UK)

The Senior Manager, Client Management (EMEA) leads a dedicated team responsible for a portfolio of TrueCommerce's enterprise accounts across EMEA.

Working alongside our other Client Management leaders to provide complete, consistent coverage across the full client base, this quota-carrying role owns retention, growth, and relationship strength for its segment of the region's customers.

The Senior Manager directs a team of Account Managers and Key Account Managers, setting the standard for proactive engagement, commercial discipline, and executive-level relationship management.

We are looking for a seasoned leader who is customer-focused and commercially minded, with a track record of coaching high-performing teams, deepening strategic account relationships, and delivering measurable retention and expansion in a fast-paced SaaS environment.

What You'll Do:

Strategic Account Retention & Growth
• Carry a quota for the portfolio, taking personal accountability for net retention and growth (bookings) targets alongside the team.
• Lead the team accountable for net retention, add-ons, and upsell performance across your portfolio of TrueCommerce's enterprise accounts in EMEA.
• Build and sustain a high-performance culture that consistently meets or exceeds retention and growth (bookings) targets for the account portfolio.
• Establish proactive, executive-level engagement models that strengthen renewals, expansion, and long-term advocacy within key accounts.

Key Account & Executive Relationship Management
• Guide Key Account Managers in building strategic account plans for complex, high-value customers.
• Support the team in developing and maintaining senior stakeholder and C-level relationships across enterprise accounts.
• Personally engage in the region's strategic accounts and escalations to protect and grow critical revenue.

Customer Health, Risk & Satisfaction
• Define and run routines to monitor account health, satisfaction, and risk indicators across your portfolio.
• Ensure early identification and mitigation of churn risk through proactive engagement and clear action plans.
• Champion a customer-first mindset that delivers exceptional experiences and measurable outcomes across your accounts.

Team Leadership, Coaching & Development
• Lead, coach, and develop a team of Account Managers, Senior Account Managers, and Key Account Managers through strong leadership rhythms, including team meetings and regular one-on-ones.
• Develop and scale playbooks, tools, and training that raise team effectiveness and elevate the enterprise customer experience.
• Coach the team on consultative selling, strategic account growth, and enterprise customer engagement.

Cross-Functional Partnership & Peer Alignment
• Partner closely with fellow Client Management leaders to ensure consistent standards, shared best practices, and seamless coverage across the full client base.
• Collaborate with Sales, Services, Support, and Product to...