Technology Manager End User Compute

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Job Function:
Technology Product & Platform Management

Job Sub Function:
Platform/Cloud Engineering

Job Category:
Scientific/Technology

All Job Posting Locations:
Gurgaon, Haryana, India

Job Description:

The End User Services Core Computing Technology Manager is responsible for engineering and advancing the core endpoint computing experience across the Windows endpoint ecosystem.

This role manages modern endpoint management practices to deliver secure, compliant, and stable releases across Windows Physical and Virtual PCs, firmware, drivers, operating systems, and enterprise browsers, while driving a consistent and high-quality user experience across the enterprise.
Responsibilities


* Mange Windows endpoint engineering across laptops, desktops, virtual pcs leveraging Microsoft Intune, Autopatch, and other 3rd party products including (Patch My PC, WorkSpaceDNA)


* Design, implement, and continuously improve modern endpoint management practices using Microsoft Intune to support secure configuration, policy deployment, compliance enforcement, and scalable device management.


* Own endpoint release readiness and lifecycle governance to ensure compliant deployments, stable platform performance, and a consistent end-user experience across enterprise computing environments.


* Lead the strategy and execution for end-user device delivery through cloud-based provisioning zero-touch deployment including autopilot.


* Use Digital Employee Experience and telemetry platforms such as Nexthink and Endpoint Analytics in Intune to monitor device health, performance trends, user experience, and opportunities for proactive improvement.


* Troubleshoot and resolve complex endpoint issues across endpoint management, endpoint security, operating system, browser, application, and device layers, applying structured root cause analysis and durable remediation.


* Develop PowerShell-based automations, scripts, and remediations to streamline engineering workflows, reduce manual effort, improve compliance, and accelerate issue resolution.


* Drive process and innovation in core validation in regards to operating system updates, ...