Trainer - Customer Operations

Job Description:

At Cable One and our family of brands, we keep our customers and associates connected to what matters most.

For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

We are open to hiring remote if we find the right talent in any of these states (AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VT).

What you will do to contribute to the company's success

Gains familiarity with Technical / Associate Training concepts, practices and methodologies.

With guidance, performs training-related duties, including:


* Training logistical support (e.g., course coordination and administration),


* Needs assessment,


* Subject matter expert engagement and content design,


* Instructional material preparation,


* Training course delivery and facilitation,


* Training course evaluation.


* Maintains training files and ensures documentation is accurate and up to date.


* Accepts feedback to improve delivery style, methods and technique.


* Assists with special projects as assigned.


* Delivers established training courses using proven material, methods and techniques.


* Delivers training to small groups, teams or organizations with fairly predictable, though evolving, needs and expectations.

Qualifications


* AA Degree or equivalent


* BA Degree in Business, Liberal Arts or related field preferred


* Training and/or Instructional Design certifications preferred


* 30% travel may be required

Core Competencies


* Committed: Values each and every customer, while working hard to keep their business and support our communities.


* Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.


* Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.


* Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:


* Medical, dental, and vision plans - start when you start!


* Life insurance (self, spouse, children)


* Paid time off (vacation, holiday, and personal/sick days)


* 401(k) - 100% company match (match program starts immediately, up to 5% of eligible compensation)


* Group Legal plan with Identity Theft Protection

Additional Perks


* Tuition reimbursement (up to $5,250 on 1st year)


* Annual community support to various organizations across the U.S.


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