Event Planner Associate

Join our dynamic team as an Event Management Associate and become the driving force behind exceptional meetings and events at our Conference Center.

In this high-impact role, you'll serve as the primary point of contact for clients, orchestrating seamless event experiences through proactive collaboration with catering, audio-visual, and facilities partners.

You'll thrive in a fast-paced environment, leveraging your organizational skills, client focus, and problem-solving abilities to deliver outstanding service and memorable events.

If you're passionate about hospitality, excel under pressure, and want to make a meaningful impact, this is your opportunity to shine and grow your career with JPMorganChase.

As an Event Management Associate in the Conference Center, you will play a crucial role in planning meetings and ensuring exceptional customer experience.

Acting as the single point of contact during the planning process for clients, you will coordinate with event partners to ensure seamless event execution.

The ideal candidate will excel in client interaction, problem-solving, and decision-making, while maintaining a high level of organization and composure under pressure.

Job responsibilities


* Proactively oversee meetings and events within the designated center, collaborating with internal partners to exceed client expectations and provide personalized, high-touch customer service by meeting and greeting each client daily.


* Effectively handle day-to-day challenges presented by clients, driving towards solutions while maintaining a positive client experience.


* Consistently maintain a professional, flexible, and \"can-do\" attitude, delivering exceptional service at all times.


* Regularly participate in daily operations meetings and weekly reviews to stay ahead and informed on events you and the team are planning.


* Thoroughly execute pre-conference and post-conference calls/meetings when applicable, ensuring all details are managed effectively.


* Promptly manage space issues and escalate unresolved matters to the lead planner or manager as needed.


* Reliably cover essential reception desk functions, including answering telephone calls, returning emails promptly, and greeting/escorting clients to their meeting rooms.


* Expertly master the usage of the EMS (Event Management System) to detail reservations, review incoming requests, and generate accurate reports.


* Clearly serve as a strong communicator, managing correspondence between the planning team and reservation holders throughout the booking process, while providing outstanding customer service.


* Diligently prioritize new meeting room reservations from online booking tools, ensuring timely and accurate processing.


* Consistently ensure customers are contacted in a timely manner, updated regarding the status of their requests, and offered available options as needed.

Required qualifications ,capabilities and skills


* Bachel...