Director, People & Culture

Director, People & Culture - SoftWriters 

More than a technology company. 

Empower LTC Pharmacies.

Save Lives.

Build the Future of Healthcare Technology. 

About SoftWriters 

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately.

As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care. 

The Opportunity 

We're seeking a transformational Director, People & Culture to help shape the future of our organization through high-performance leadership, accountability, and AI-enabled workforce transformation.

This highly visible leader will serve as a trusted advisor, coach, and change catalyst, partnering with leaders across the business to strengthen culture, accelerate organizational effectiveness, and drive meaningful business outcomes through people, process, and technology. 

As a player-coach, you'll oversee key People & Culture programs, talent processes, HR operations, and enabling technologies while helping our workforce embrace AI-native ways of working.

Approximately 20% of this role will be dedicated to supporting organizational AI enablement efforts and workforce transformation initiatives. 

Location: Pittsburgh, PA (North Shore) - Hybrid (Core office days: Tuesday, Wednesday, Thursday) 

Reports to: VP, People & Culture 

What You'll Do 

Accountability Culture & Organizational Effectiveness


* Champion a culture of ownership and accountability, partnering with leaders to set clear expectations and performance standards.


* Upskilling and coaching leaders on performance management, feedback, and accountability conversations build the practices and communication rhythms that make high performance sustainable.


* Own the employee engagement strategy end-to-end: survey administration, results analysis, and action planning that translates insight into measurable improvements in ownership and execution.

AI-Nativity & Workforce Transformation


* Serve as a visible champion for AI-native ways of working, dedicating approximately 20% of capacity to the AI Enablement Team.


* Lead AI Hackathon Sprints and capability-building initiatives that challenge and empower teams to re-imagine workflows and processes through an AI-first lens.


* Coach leaders and employees on practical AI applications that improve efficiency, decision-making, and innovation, driving adoption through effective change management.


* Partner across the business to identify and implement opportunities for AI-enabled transformation.

People Team Leadership & Operations


* Lead and continuously improve performance management, talent management, and learning & development programs that build leadership and organizational capability.


* Guide leaders through employee relations matters and complex people issues.


* Oversee HR system...