Service Writer

Service Writer The Service Writer is responsible for creating accurate and professional repair estimates, communicating recommendations and pricing to customers, managing open estimates, and following up to ensure timely customer decisions.

This role serves as a key liaison between customers, technicians, dispatch, and the parts department to deliver outstanding service and support daily operations.

Key Responsibilities Write accurate, itemized repair cost and time estimates using specialized software, in a timely manner.Communicate repair recommendations, pricing, and estimate details to customers, by phone, email and text.Manage and track open estimates, through software, following up with customers on approval status.Support technicians, customers, and internal teams to ensure efficient workflow and customer satisfaction.Maintain accurate customer records.Receive and process incoming freight shipments.Prepare and ship outgoing freight.Deliver parts to field technicians as needed.Assist the parts department with phone inquiries and walk-in customers and serve as the first backup for Dispatchers as necessary.

Qualifications & Skills Mechanical aptitude and a strong understanding of equipment and repair processes.Familiarity with parts lookup processes and parts identification.Excellent customer service skills with the ability to interact professionally with a wide variety of personalities.Communication skills: Active listening, verbal and written communication.Ability to build trust and develop positive relationships with customers and coworkers.Proficient with computers, software applications, and fast, accurate data entry.Sales skills: communication, relationship building, consultative, follow ups.Highly organized with strong follow-up and time management skills.Team-oriented with a positive attitude and a willingness to help wherever needed.

Preferred Attributes Experience in service, automotive, equipment, trucking, agricultural, or related industry.Strong problem-solving skills and attention to detail.Ability to thrive in a fast-paced environment while managing multiple priorities.

Core Competencies The Golden Rule-We strive to treat others - whether our team, our vendors, or our customers - as we ourselves wish to be treatedOwnership Mentality-We take initiative, seek out solutions, and hold ourselves accountable to follow through with resultsUnwavering Integrity-We do what is right, even when it's costlyHumble Confidence-We have confidence in the value we bring, while never forgetting there is always more to learnSelfless Teamwork-Success is never merely an individual effort - it is the result of people supporting one another to get the job doneExcel Still More-Having done all these things, excel still more Benefits Consistent hours with weekends and holidays offHealthy work environment with a great team401(k)401(k) matchingHealth insuranceDental insuranceDisability insuranceLife insuranceEmployee assistance programPaid time off6 paid ...