Solutions Design Manager

Job Title:  Solutions Design Manager
Job Location: Hebron, Kentucky

We have an exciting opportunity for a Solutions Design Manager for our AFR Team.

This role is responsible for leading the strategic design, governance, and execution of end-to-end logistics solutions for DHL's global and regional Life Sciences & Healthcare customers.

This role provides executive leadership for solution design, pricing strategy, operational excellence, and innovation while ensuring compliance with global regulatory standards, including GxP and GDP.

 

Key Responsibilities:


* Develop and execute the regional Life Sciences & Healthcare Solution Design strategy aligned with DHL's overall business objectives and growth plans.


* Establish long-term solution design capabilities that differentiate DHL in the pharmaceutical and healthcare logistics market.


* Serve as the senior subject matter expert for Life Sciences & Healthcare solution design, cold chain logistics, regulatory compliance, and operational excellence.


* Lead strategic initiatives that improve profitability, customer experience, scalability, and operational efficiency.


* Drive innovation by identifying emerging technologies, digital capabilities, automation opportunities, and new service offerings within Life Sciences logistics.

Commercial Leadership


* Partner with Commercial Leadership to develop growth strategies for strategic and multinational Life Sciences customers.


* Lead complex customer pursuits by developing innovative and differentiated logistics solutions that maximize customer value and financial performance.


* Provide executive leadership during customer presentations, solution workshops, and strategic business reviews.


* Support contract negotiations by balancing commercial competitiveness with operational feasibility and profitability.


* Drive pricing governance and ensure consistency in financial assumptions, investment decisions, and solution profitability.

Solution Design & Governance


* Provide executive oversight of end-to-end solution design activities across Air Freight, Ocean Freight, Customs, Warehousing, and Integrated Logistics services.


* Establish governance, methodologies, standards, and best practices for solution design across the organization.


* Ensure all solution designs incorporate operational excellence, quality requirements, regulatory compliance, systems integration, risk mitigation, and financial performance.


* Lead investment evaluations and business case development for new customer opportunities and strategic initiatives.


* Oversee development of operating models, implementation strategies, validation plans, and transition frameworks for complex customer implementations.

Financial & Business Management


* Own solution profitability by overseeing pricing strategy, cost modeling, financial analysis, and investment recommendations.


* Lead development of business cases, custo...