Case Manager - Housing

The Housing Case Manager provides comprehensive case management and administrative support for clients enrolled in Housing and Homeless Programs within the Social Services Department.

This role is responsible for maintaining accurate client files, coordinating monthly and quarterly follow-ups, documenting services, and ensuring compliance with housing grant requirements.

The Housing Case Manager also provides direct support to the Homeless Program Manager and assists with planning, budgeting, reporting, outreach, and regional collaboration efforts to ensure effective and timely delivery of housing services to vulnerable populations.

Service Delivery, Client File Management, and Follow-Ups Estimated Effort: 70% Create, implement, and maintain organized client files for each housing grant, ensuring accuracy, accessibility, and compliance with program requirements.

Maintain and update client data across multiple systems, including HMIS, OCEAN, Neighbor to Neighbor, internal client databases, and tracking spreadsheets.

Prepare and distribute letters, memos, and emails to support client communication and program requirements.

Provide direct assistance to clients in person, by phone, virtually, and digitally, offering accurate and timely information regarding housing services and resources.

Deliver housing-related case management services, including assessments, direct services, referrals, monitoring, and required monthly or quarterly follow-ups.

Maintain a professional and courteous demeanor with clients, staff, funders, landlords, and community partners, representing CAC and the Social Services Department positively.

Develop, implement, and maintain systems to track program outcomes at both internal and regional levels.

Demonstrate knowledge of systems of care, benefits, entitlements, and cultural awareness when serving diverse client populations.

Complete required case notes, forms, and data entry in a timely and accurate manner.

Safeguard confidential client information and maintain required records in compliance with agency, state, and federal guidelines.

Advocate for clients to ensure equitable access to housing resources and supportive services.

Assist clients with completing housing program applications and related service applications as needed.

Support the Homeless Program Manager and Social Services Director with special projects, planning, budgeting, spending, reporting, and tracking.

Attend meetings, conferences, and trainings related to housing and case management duties and share relevant information with appropriate stakeholders.

Assist with planning, training, and execution of the Annual Homeless Inventory Count (HIC) and Point-in-Time (PIT) Count.

Provide direct support during internal and regional PIT counts.

Review, approve, or deny client files for payment at both internal and regional levels.

Conduct outreach activities as needed to support Housing Programs and Social Services initiatives.

Staff Support Estimated Effort: 20% Pr...