Chief Operating Officer

Position Summary The Chief Operating Officer (COO) is responsible for providing executive leadership and strategic direction to drive organizational performance, growth, and operational excellence.

This role ensures alignment across all business functions while maintaining accountability for financial performance, customer satisfaction, and long-term value creation.

This position summary outlines the general nature and level of work expected of this role.

It is not intended to represent a comprehensive list of all responsibilities, duties, or qualifications required.

Organizational Structure The Chief Operating Officer provides executive oversight of Human Resources and Safety functions, with respective leadership reporting directly into this role.

This structure ensures alignment of workforce strategy, compliance, and safety performance with overall operational objectives.

Key Responsibilities Strategic Leadership & Growth Provide strategic leadership aligned with company vision, goals, and growth objectives Drive revenue growth, profitability, and enterprise performance across all business units Lead cross-functional initiatives that support scalability and long-term expansion Build and maintain relationships with key stakeholders, clients, and strategic partners Operations Sales (OS Program Leadership) Lead and own the Operations Sales Program (OS Program)as the primary driver of revenue growth Integrate operations and sales to drive new business, client expansion, and retention Target and secure opportunities across key verticals and geographies, leveraging operational density Establish and enforce deal qualification, pricing strategy, and contract execution standards Drive accountability for pipeline performance, forecasting, and executionacross leadership teams Operations Oversee all operational functions to ensure consistent, efficient, and high-quality service delivery Implement scalable processes, systems, and performance standards across all regions Ensure alignment between corporate strategy and field execution Monitor service quality, contract performance, and client satisfaction Finance & Performance Management Maintain accountability for P&L performance, budgeting, forecasting, and financial controls Establish and monitor KPIs, dashboards, and performance metrics Drive continuous improvement initiatives to enhance profitability and efficiency Ensure disciplined financial management aligned with growth and margin objectives Human Resources & Safety Oversee talent strategy, leadership development, and succession planning Ensure compliance with employment laws, HR policies, and workforce standards Provide executive oversight of safety programs, policies, and performance metrics Promote a culture of accountability, safety, and operational discipline Leadership & Governance Develop and mentor senior leadership, fostering a high-performance culture Ensure collaboration across operations, finance, HR, and growth functions Maintain compl...