Senior Product Associate, Card Benefits Experience

Join a team redefining how cardmembers discover, understand, and maximize the value of their credit card benefits.

You'll work at the intersection of customer experience, data, and digital innovation - building personalized, scalable journeys that create real value for customers and the business.

As a Senior Product Associate on the Benefits Experience team, you will help shape and execute customer-centric benefits experiences that make it easier for cardmembers to discover, understand, activate, and use their benefits.

You will support the product roadmap across key customer journeys, partner with cross-functional teams, and translate customer, business, and operational needs into clear product requirements and measurable outcomes.

Job responsibilities


* Support the development of product strategy and roadmap priorities that deliver customer and business value, keeping digital benefits experiences at the leading edge.


* Lead discovery efforts, including market research, customer insights, and competitive analysis to uncover problems and opportunities across benefits discovery, activation, and engagement.


* Own, maintain, and develop components of the product backlog, ensuring requirements and user stories are clearly defined and aligned to the strategic roadmap.


* Collaborate with design, engineering, research, analytics, marketing, servicing, legal, risk, and controls partners to deliver new features and optimize existing digital benefits experiences.


* Integrate product metrics, data analytics, user research, customer insights, and competitive benchmarks to prioritize initiatives and evaluate results.


* Identify and champion opportunities to improve customer satisfaction, engagement, personalization, self-service, and consistency across digital channels.


* Define and communicate product priorities, tradeoffs, customer benefits, business value, and delivery impacts across stakeholder groups.


* Author business requirements, define user stories, support agile delivery routines, and bring together cross-functional partners to execute within an Agile framework.


* Synthesize complex topics and prepare clear stakeholder updates, recommendations, and communications to manage business expectations effectively.


* Operate within a risk-based framework by identifying, assessing, and mitigating operational, technology, legal, compliance, privacy, and controls considerations across the product lifecycle.

Required qualifications, capabilities, and skills


* 3 years of product management experience in credit cards, digital banking, financial services, or FinTech.


* Strong understanding of the digital product lifecycle, including discovery, ideation, requirements definition, delivery, measurement, and iteration.


* Experience defining product roadmaps, prioritizing backlogs, and translating business and customer needs into clear requirements and user stories.


* Demonstrated experience au...