Service Desk Specialist

Work Schedule:
100% FTE, day shift working Wednesday - Friday from 9a - 7:30p and Saturday from 7a - 5p.

This is a remote position.

To be eligible to work remotely, you must be in an approved remote work state for UW Health.

We've included a link below to view the full list of approved remote work states.

Approved Remote Work States Listing

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Service Desk Specialist to:


* Serve as the first point of contact for customers seeking technical assistance via phone, chat, or self-service channels


* Troubleshoot and resolve hardware, software, account access, and application-related issues


* Deliver exceptional customer service by communicating clearly, professionally, and empathetically


* Collaborate with IS teams to identify recurring issues and contribute to continuous service improvement

At UW Health, you will have:



* An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.


* Full time benefits for part time work (for positions 60% FTE and higher).


* Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance


* Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being


* Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement


* The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions

Qualifications



* Associate's Degree in Healthcare, Information Technology, Business, or related field Required


* Two (2) years' combination of relevant experience and education may be considered in lieu of degree


* Bachelor's Degree or Master's Degree in Healthcare, Information Technology, Business, or related field strongly preferred Preferred

Work Experience



* Demonstrated success supporting MS Office applications in a corporate environment Required


* Demonstrated success working with a ticketing system for technical management support Required


* Demonstrated success with troubleshooting common IT issues related to personal computers, mobile devices, printers, phones, and online messaging platforms Required


* Demonstrated success in utilizing resources to assist in resolving IT issues Required


* Demonstrated success in mentoring peers Required


* Experience in a health care setting Preferred

Licenses & Certifications



* Help Desk Institute (HDI) Troubleshooting and Problem-Solving Boot Camp, ITIL Foundation certification Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EE...