Benefits Advisor

Benefits Advisor

Department: Total Rewards

Role Type: Individual Contributor

Why This Role Matters

The Benefits Advisor helps employees and managers navigate important life and work events with clarity, care, and confidence.

By ensuring benefits, leave, workers’ compensation, and unemployment processes are handled accurately and on time, this role protects the employee experience and supports Credit Human’s compliance and service commitments.

What You’ll Do


* Deliver timely, accurate benefits support that helps employees and managers understand requirements, options, and next steps.


* Coordinate leave of absence, workers’ compensation, and unemployment processes to support compliant, well-documented outcomes.


* Maintain complete and accurate employee records, case documentation, and required information in alignment with internal standards and regulatory expectations.


* Partner with Payroll, HRIS, Total Rewards, vendors, and other stakeholders to resolve routine issues and keep benefits services moving smoothly.


* Escalate complex, sensitive, or non-standard cases appropriately to ensure employees receive the right level of guidance and support.


* Support onboarding, offboarding, audits, reconciliations, and quality reviews to strengthen benefits administration and employee service delivery.


* Identify opportunities to improve benefits processes, service quality, and employee experience through thoughtful feedback and change support.

Why You’ll Love This Role


* Make a meaningful day-to-day impact by helping employees through benefits questions, leaves, claims, and transitions.


* Build broad experience across benefits administration, compliance, vendor coordination, HR operations, and employee service.


* Join a collaborative HR environment where accuracy, empathy, confidentiality, and continuous improvement matter.


* Grow your benefits knowledge through hands-on case support, cross-functional partnerships, and ongoing learning opportunities.


* Contribute to smoother, more reliable processes that improve the employee and manager experience across Credit Human.

Experience:

    Required


* 2 years of experience in human resources, benefits administration, or a related operational role


* Experience working in a customer-facing or service-oriented environment


* Experience managing multiple tasks and priorities with attention to detail

Skills & Knowledge:

    Required


* Intermediate understanding of employee benefits programs (e.g., FMLA, health & welfare benefits)


* Strong customer service and interpersonal communication skills


* Ability to explain processes clearly to employees and managers


* Solid organizational and time-management skills


* Attention to detail and accuracy in handling documentation


* Ability to follow defined processes and escalate issues appropriately


* Analytical thinking and problem-solving skil...