Guest Service Associate - Housekeeping

Duties and responsibilities

Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.


* Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
+ Handle and store chemicals in line with hotel regulations and any local legislative requirements
+ Greet and acknowledge guests


* Notify supervisor when service is complete so rooms may be sold or occupied.  Report any room unable to be serviced to supervisor according to established procedures
+ Report to supervisor needed repairs or unsafe conditions


* Follow established safety procedures at all times.

Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
+ Respond to guest complaints, special requests and take action to ensure guest satisfaction
+ Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
+ Report, turn in, and/or log all lost and found items according to established procedures


* Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
+ May regularly assist with deep cleaning projects
+ May have turndown duties
+ May assist with other duties as assigned

This job requires ability to perform the following:

Carrying or lifting items weighing up to 50 pounds / 23 kilograms and ability to push/pull medium to large 

weights/objects


* Frequently standing up and moving about the facility


* Frequently handling objects and equipment to maintain the facility


* Frequently bending, stooping, and kneeling


* Able to work alone as well as being a team member


* Communication skills used frequently when interacting with guests and employees


* Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities


* Have the ability to work a flexible schedule including nights, weekends and/or holidays

Qualifications and requirements

Bachelor's Degree / higher education qualification / equivalent in hospitality or related field, and 3+ years’ total experience in a catering setting or related field, with direct supervisory experience over a sales/catering team, or an equivalent combination of education and work experience.

Must speak local language(s).