Sous Chef

Duties and responsibilities

Financial returns:


* Works with superior in the preparation and management of the department’s budget.

Duties include:
+ Assists in co-ordinating the preparation of the departmental annual budget
+ Controls and monitors departmental costs on an ongoing basis to ensure performance against budget


* Controls and analyzes, on an on-going basis, the level of the   Sales,Costs,Issuing of food, Quality and presentation of food products, Condition and cleanliness of facilities and equipment, Guest satisfaction, Marketing.

People:


* Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive.

Duties include:
+ Assists in planning for future staffing needs 
+ Assists in recruiting in line with company guidelines 
+ Prepares and administers detailed induction program for new staff
+ Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
+ Ensures training needs analysis of Kitchen staff is carried out and training programmes are designed and implemented to meet needs
+ Provides input for probation and formal performance appraisal discussions in line with company guidelines
+ Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
+ Regularly communicates with staff and maintains good relations
+ Approves leave after considering hotel occupancies

Guest experience:


* Build and maintain positive relationships with all internal customers and guests in order to exceed their needs


* Take action to address these needs in order to exceed their expectations


* Create a positive hotel image in every interaction with internal and external customers


* Adhere to hotel brand standards


* Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests


* Assist guests and escort them to locations within the hotel at their request


* Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs


* Maintain current Hotel information to be able to provide information to guests


* Implement procedures which enhance the guest experience

Responsible business:


* Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same


* Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures


* Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly


* Initiate action to correct a hazardous situation and notify supervisors of potential dangers


* Log security incidents...