User Experience Designer

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a User Experience Designer on the Customer Strategy & Design team, you will be responsible for...


* Conducting user research to identify user needs, behaviors, and pain points related to Integrated Eligibility Systems


* Mapping user journeys and structuring content to create clear, logical user flows across digital experiences


* Creating wireframes and prototypes in Figma to communicate design concepts and support iterative product development


* Planning and executing usability tests, analyzing findings, and incorporating insights into design recommendations


* Collaborating with cross-functional teams and presenting design approaches, findings, and recommendations to stakeholders

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:


* Bachelor's Degree


* 2+ years of experience supporting Integrated Eligibility programs, systems, or platforms


* 2+ years of experience conducting user research and usability testing


* 2+ years of experience creating wireframes and prototypes using Figma


* 2+ years of experience developing user flows, journey maps, or information architecture deliverables


* Ability to t...