Recall Specialist (Gastroenterology) / Scheduler

Job Description: Recall Specialist (Gastroenterology) Supervised By: Clinic Supervisor General Responsibilities: The Recall Specialist plays a key role in supporting patient continuity of care by ensuring timely scheduling of follow-up procedures such as colonoscopies, endoscopies, and other GI-related screenings.

This position requires excellent communication, attention to detail, and an understanding of GI timelines and procedures to help patients maintain their health and prevent missed appointments.

Other Responsibilities: Monitor and manage the recall database or EMR system for patients due or overdue for follow-up procedures.

Generate, review, and maintain recall lists and backlogs on a routine basis.

Contact patients via phone, text, mail, or portal to schedule follow-up appointments based on provider recommendations and procedure timelines.

Explain the importance of timely GI follow-ups (e.g., colonoscopy intervals, surveillance procedures).

Assist patients in selecting appropriate dates/times and coordinate with clinic schedules.

Provide prep instructions or direct patients to appropriate resources if needed.

Document all patient communications and outcomes accurately in the EMR.

Track scheduling metrics, response rates, and escalate unresolved cases to nursing or administrative staff.

Work closely with providers, schedulers, and nursing teams to ensure continuity of care.

Identify barriers to follow-up (insurance issues, patient reluctance, etc.) and escalate as needed.

Maintain HIPAA compliance and patient confidentiality in all communications.

Ensure recalls follow recommended guidelines (e.g., 3-year, 5-year, or 10-year colonoscopy intervals).

Minimum Qualifications: High school diploma or GED required; associate degree or medical office training preferred.

Experience in a medical office, preferably in gastroenterology or a specialty practice.

Familiarity with EMR systems (e.g., NextGen, Epic, Athena) and scheduling workflows.

Excellent phone etiquette, customer service skills, and ability to communicate clearly and compassionately with patients.

Detail-oriented with strong organizational and follow-up skills.

Bilingual (English/Spanish) a plus.

Physical Requirements: Prolonged periods sitting at a desk and working on a computer.

May require minimal lifting of files or office materials.