Director, Solutions - Patient Support Services

Position Summary

The Director, Management Advisor, Patient Support Services position will report into the Vice President, Patient Support Services Solution and will support the Patient Support Services Solution while serving in a client-facing and project management capacity.

Position Responsibilities

The Patient Support Services solution area at TGaS Advisors addresses and informs clients’ core organizational decisions: strategy, resources, processes, organizational structure, responsibilities, metrics and how to drive continuous improvement.

The Director role includes both managerial and hands-on responsibilities:

Practice Lead & Product Development Client Benchmark Engagement and Related Projects Advisory Service Engagement with Clients Business Development / Opportunity Identification

Patient Support Services Practice Lead & Product Development


* Support the research program to meet TGaS standards; including contribution to building upon the functional definitions and core services offered for each applicable sub-functional area (i.e., copays/coinsurance, Patient Support Programs (PSPs), Hub, patient education, Field Reimbursement Manager (FRMs), etc.).


* Assist in generating new business with existing and new clients to meet annual revenue goals through introducing TGaS Solutions or identifying custom project opportunities.


* Work with the Patient Support Services team and other TGaS practices to build/evolve and innovate services and offerings that will generate improved revenue.


* Participate in TGaS planning exercises and reports to senior leadership.


* Accountable for the service quality levels across supported Patient Support Services clients.


* Assist in generating thought leadership that can be used in “value-forward selling,” white papers, and PR.


* Capture key insights and data from the advisory services and review for implementation in the benchmark services.


* Evolve new deliverable formats to increase the value TGaS brings to the network and to individual clients.

Client Benchmark Engagements and Related Projects 


* Co-lead/support Patient Support Services projects, benchmarks, and projects at client sites, including in-depth interviews with senior leadership, executives, and stakeholders.


* Capture client-related quantitative and qualitative client information for TGaS’ database and analysis.


* Prepare benchmark engagement reports summarizing client’s resources and capabilities relative to peer set companies and TGaS’ best practices, including recommendations to improve operational effectiveness/efficiencies to coincide with the client organization’s current or evolving/future needs.

Advisory Services Engagement with Clients


* Provide strategic oversight and coordinate cross-functional activities, ensuring full accountability for the successful execution and delivery of project initiatives.


* Ensure TGaS provides optimal value to clients f...