Restaurant Supervisor

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center.

For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away.

This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby.

Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Compensation
Salary Range: $23.50 - $25.50 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Assist the Manager's and Masa & Agave associates in the planning and management of the Restaurant, In Room Dining, retail marketplace and contracted private events.

Achieves customer satisfaction, quality service, compliance with corporate policies and procedures and federal, state and local regulations.

Meets and exceeds restaurant financial goals supports ordering, staff friendliness and process efficiency to the benefit of the guests and fellow employees of the restaurant.

Essential Duties and Responsibilities:


* Coach and monitor servers and bus persons to adhere to all service standards and friendliness.


* Supervise service of guests, being watchful and caring of any signals from guests in need of service.


* Ensure guest satisfaction with their food and beverage experience.


* Assist manager to establish and monitor daily side work duty completion.


* Maintain a cash bank to HEI Hotels and Resorts standards.


* Read daily communication sheets from previous shift and prepare one for the following shift.

Check floor plan for appropriate coverage.


* Check restaurant for cleanliness and set up.

Check service stands and aisle areas.

Check tables for cleanliness and proper set up.


* Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.


* Communicate daily with restaurant manager with regard to special events, house counts, etc.


* Assist restaurant manager in conducting menu classes and taste panels.


* Communicate both verbally and in writing to provide clear direction to staff.


* Comp...