Service Plan Manager

Service Plan Manager

Objective & Mission


* Manage services projects in accordance with company policies and processes.


* Animate project team (Planning, Purchasing, Logistic, On-site implementation), ensure customer satisfaction, HSE compliance and financial performance.


* Manage customer's relationship, including third parties for service project's scope.

Accountable for execution according to contract & specifications.


* Support Project Managers for interventions and/or larger or more complex projects.

Main Responsibilities


* At tender stage, prepare offers for service interventions for FSR, considering: project's requirements, actual team's capacity & resource planning, countries requirements (visa, work permits.,)


* In execution stage, define the project workload plan, follow progress in line with scope of work and deliverables till completion, book project within SAP including invoicing plan


* Validate payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)


* Ensure compliance with mobility requirements for FSR and their missions (work permit, entry visa, A1 etc..)


* Risks analysis with mitgation plan, potential change orders identification


* Accountability on project profitability (cost, cash flow & margin) including completion forecast, resource planning, revenue recognition, customer's payment


* Manage project contract ensuring fulfillment of Schneider Electric contractual obligations and application of its contractual rights


* Animate a communication within project team, Internal kick off meeting, coordination meetings


* Support Project Managers for Site Interventions, ensure communicated to FSR manager/planner


* Ensure full safety for involved parties all along project execution cycle


* Systematic review of deviations against specifications,


* Timely reporting and escalation to manage project events/issues impacting project performance or compliance with governance principles.


* Lessons Learned session with Sales and Tendering team to improve future executions

Requirements


* Diploma/bachelor's degree in electrical or technical university


* Fluent in English, other language is a plus


* Proficient personal computer skills, mastering project management software tools (MS Excel, MS Project)


* Strong sense for all safety policies, practices and procedures


* Knowledge SAP project or service modules and reporting


* Understanding of contractual and legal aspects of the project


* Ability to write reports, business correspondence and business communication with customer


* Schneider Electric Offer knowledge is a plus


* Able to work in multicultural and matrix organization spread across different regions


* Willingness to travel internationally up to approx.

20% of the working time

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