Ready Mix Customer Service Lead- Grand Junction, CO

Job ID: 522575

United Companies, is a CRH Company.

Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.

We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.

We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.

Position Overview

This is a skilled position requiring the individual to effectively schedule and dispatch material orders from customers.

This position requires speaking with customers on the phone, making good customer relations skills essential and requires a basic knowledge of the construction industry.

Wage ranges from $26 to $30 per hour dependent on experience.

Key Responsibilities (Essential Duties and Functions)


* Manage Customer Service Team, including training, timecards, time off, managing the lunch hour, quality assurance of customer calls/handling, employee warning statement (approved by supervisor) and annual performance reviews.


* Manage all physical Tablet needs as well as initial setup, administration, verification of required lines of service, required licenses and provide general support to production and delivery staff as related to tablet devices.


* Administrate Command Series for United Companies including, new user, new employee additions, plant schedule default times and Command Track Admin.


* Manage the phone system - on hold message, call routing, call recording, etc.


* Manage Whip Around new user, shop & equipment setups for United Companies


* Manage Motive including new user, employee and equipment setups as well as provide trucking foremen with assistance related to incident reviews and driver coaching opportunities.


* Manage the Daily Truck Time process and verify calculations and transmittal of documentation to sales for invoice processing.


* Manage Trakit including new user, employee, equipment setups and status loop maintenance.


* Will provide Performance Reporting as required to Production Foreman and Department manager as necessary including, On Time Reporting, Startup/Shut Down review and sales volumes by customer & plant, hired hauler monthly cost per cubic yard reporting.


* Assist with answering customer calls following Order Taker & Scheduler and work with Scheduler to identify future schedule improvement opportunities.


* Attend daily scheduling calls and assist with scheduling conflicts and allocate fleet based on demand.


* Ensure timely and accurate material delivery to the assigned job site.


* Maintain communication with current and future customers.


* Maintain dispatch facilities and keep in good working order all necessary equipment.


* Provide the Department Manager with requests for new or replacement equipment when necessary.


* Perform other duties as assigned by super...