Procure-to-Pay Supervisor, Shared Services

Job ID: 522163

CRH's Americas Materials division is the leading integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.

Our operations span North America with over 29,000 employees at close to 1,660 locations in 45 US States and 2 Canadian provinces.

Summary

We are seeking a driven and experienced Procure-to-Pay (P2P) Supervisor to join our Shared Services Center (SSC).

In this role, you will lead an AP shared-services sub-team responsible for the accurate and timely processing of PO and non-PO invoices.

You will leverage key performance indicators (KPIs) to monitor results, identify trends, and take proactive action to improve performance and ensure service levels meet business expectations.

The ideal candidate brings deep experience in an automated, high-volume, SOX-controlled environment and is committed to delivering exceptional customer service.

This role also plays a key part in identifying, championing, and implementing process improvements and automation opportunities to enhance efficiency and strengthen overall P2P operations.

Location



* Hybrid - 3 days in office.

100% in office during transition.

Key Responsibilities



* Lead and oversee a team of 10 to 15 P2P Specialists, and complex AP processes, ensuring compliance with policies, controls, and SOX requirements.


* Act as a subject matter expert for Procure-to-Pay, providing guidance to colleagues and stakeholders.


* Partner with SSC leadership to identify, design, and implement process improvements that reduce manual work and enhance automation.


* Create and sustain a culture of continuous improvement to deliver effective and efficient AP processing


* Support external audit efforts between the AP Processing sub-team and the external audit firm


* Strive to maximize employee retention through recognition, motivation, and strong leadership


* Ensure effective performance management through clear expectations, SMART goals, accurate and timely performance review.


* Collaborate with vendors, buyers, and cross functional leaders to resolve escalated inquiries and strengthen supplier relationships.


* Remain abreast of best practices and trends relevant to AP processing, shared services, and related technologies


* Champion customer experience by ensuring timely, accurate, and efficient AP processing.

Qualifications



* Bachelor's degree or equivalent work experience


* Minimum 3 years of experience leading others, preferably in a shared services environment


* Minimum 5 years of experience in Accounts Payable functions within Shared Services.


* Minimum 3 years of experience with SAP or equivalent ERP in a shared services environment .


* Demonstrated expertise in process improvement, automation, and technology-enabled efficiencies.


* Strong problem-solving skills with the ability to make confident, informed decisions under pressure.


* Pr...