VIP Executive IT/AV Support Engineer

Job ID: 519686

CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.

Our operations span North America with over 28,000 employees at close to 1,600 locations in 43 US States and 2 Canadian provinces.

Position Overview

The VIP Executive IT/AV Support Engineer provides dedicated, on-site and remote technical support to C-level executives and senior leadership.

The role will be based out of our New York City office.

This role demands exceptional troubleshooting skills, discretion, and the ability to deliver white-glove service in a fast-paced, high-stakes environment.

With minimal supervision, this role ensures seamless technology experiences for executives and VIP users during corporate events, meetings, presentations, and day-to-day operations, with a strong emphasis on AV systems, device management, and secure communications.

Key Responsibilities (Essential Duties and Functions)


* Serve as the primary IT support to provide personalized, white glove hands on service for CRH's top Executive Leaders at our New York City Office as well as being on site for other North American based CRH events and executive leadership meetings.


* Provide support for visiting personnel at our New York City Office.


* Travel to domestic and international locations to set up and troubleshoot executive workstations, web conferencing systems, and network connectivity.


* Support executives with calendar integrations, email configurations, and secure file access across devices.


* Ensure data security and privacy compliance, especially during travel and remote sessions.


* Coordinate with internal IT teams to escalate and resolve complex issues quickly, efficiently, and privately.


* Maintain and update documentation for executive systems, preferences, and support history.


* Provide on-site support during high-profile meetings, investor presentations, and events.


* Proactively monitor and optimize device performance and user experience.

Qualifications


* Strong knowledge of Windows, macOS, iOS, Android, & enterprise tools; Microsoft 365, Zoom/Teams, & VPNs.


* Experience with AV equipment a plus, including:
+ Executive Board & Conference room setups (projectors, TVs, microphones, speakers, audio controls, etc.)
+ Video conferencing systems like Zoom and Teams Rooms and Clients
+ Troubleshooting and configuring AV hardware and software for live events


* Experience with mobile device management (MDM) and endpoint security.


* Excellent communication and interpersonal skills with a customer-first mindset.


* Ability to travel around 50% of the time, including international trips.

Education/Experience


* At least 5 years of experience in providing white glove executive-level IT support in an enterprise environment.


* Bachelor's degree ...