Payments-Digital & Design-Product Associate

As a Product Associate in JPMorgan Access, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs.

Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings.

As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.

Job responsibilities


* Supports the development of our product strategy and roadmap


* Collects and analyzes metrics on product performance to inform decision-making


* Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals


* Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches


* Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value


* Assist in maintaining backlog and facilitating discussions as needed across stakeholders to address issues and clarify requirements


* Ensure product launch activities are planned and executed per rollout strategy


* Create, maintain and publish product metrics and reporting


* Execute and manage model annotations process to ensure compliance with AI governance policy


* Support model evaluations-translate eval results into product actions and track improvements against targeted outcomes


* Assist with AI governance activities as needed

Required qualifications, capabilities, and skills


* 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area


* Developing knowledge level of the product development life cycle


* Exposure to product life cycle activities including discovery and requirements definition


* Emerging knowledge of data analytics and data literacy


* Strong problem solver with structured approach to ambiguity- able to break down complex issues into testable hypotheses, identify root cause and drive pragmatic outcome-oriented decisions


* Proficient in analyzing data and performance metrics to inform continuous product improvement


* Familiarity with AI for search and chatbots, including foundational knowledge of LLMS, machine learning concepts, retrieval/search relevance and practical evaluation approaches

Preferred qualifications, capabilities, and skills


* Demonstrated prior experience working in a high matrixed, complex organization

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most promine...