Inside Sales Engineer

Great People make Schneider Electric a great company.

The Role: Inside Sales Engineer


* Track and work with Customer Orders within Business System and react as necessary


* Responsible for Order management, Order Entry and Expedites


* Provides customer inbound, outbound phone support and marketing initiatives through phone and email


* Follows team's defined process and procedures and company policies


* Ensures that required information is logged into central information system pertaining to customer information and request


* Provides accurate solution/assistance to customers on a timely manner


* Ensures completeness of required parameters for order entry.


* Reply to customers asking for their order status and expedite


* Regularly updates self on product and process developments


* Escalate out of his boundary issues to team lead


* Provide and generate individual and team reports


* Reports to manager of the things possible areas for improvement


* Ensures that orders are entered accurately


* Clarify or verify order details to customers or field sales engineers


* Follows the order entry process set


* Anticipates and foresees order entry requirements of customers based on purchase order details


* Adheres to Service Level Agreement set by the department, if not exceeds


* Accurately create or generate the needed quotation


* Provide accurate pricing details


* Provide accurate catalog number and accessory details


* Provide necessary notes for exemptions or conditions


* Read and understand specification documents or one line drawings provided by the customer


* Provide complete submittal proposal to customer


* Ensures that correct drawings will be provided to the customer


* Coordinate closely with Field Sales Engineers regarding order or job updates


* Monitor orders entered in the system


* Coordinate with the planner to make sure the order is scheduled based on the requested ship date


* Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request


* Submits reports like quote logs, expedite report.


* Other duties and responsibilities that may be assigned from time to time

Who would be successful?


* Candidate must possess at least a Bachelor's/College Degree in Engineering preferably ECE, EE, ME or related


* Order Entry & quotation exposure


* BPO work experience


* Customer Service, Order Management


* Specific Knowledge/Ability:


* Minimum of 1 year work experience with at least 6 months related experience in a customer service environment.


* Knowledgeable in one line diagram & specs reading


* Organizational skills required for carrying out his/her daily duties particularly in terms of time and priorities.


* Close attention to detail, follow-...