Head of Transformation- NAM CS Strategy

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Leads a team of dedicated Project, program and strategy leaders.

Manages, coaches, supports and develops team in strategic initiatives according to defined Project Management policies, guidelines, programs and standards.

Senior Director of Strategic Transformation Office

Position Summary

The Senior Director of Transformation serves as the NAM CS organization's strategic execution leader.

This role combines a focus on market analysis and strategy with execution of critical priorities needed to achieve that strategy.

This role drives enterprise-wide transformation, ensuring alignment between business strategy and execution while delivering measurable outcomes across major initiatives.

The position oversees the Transformation Office, integrating strategic market analysis with program delivery, change management, and portfolio governance to accelerate organizational growth and operational excellence.

The role supports all critical departments across and adjacent to the NAM CS organization including Service Operations, Education and Workforce Solutions, Field Service, Finance, Lifecycle Management and Service Business Management.

Also, will oversee a team of 5-7 people.

Key Responsibilities

Strategic Planning & Alignment


* Conducts annual strategic planning in partnership with the Head of Strategy, NAM CS.

Including but not limited to: market and competitive analysis, engagement with internal and external partners regarding market trends, alignment with global strategy team, etc.


* Hosts and coordinates annual Hoshin Kanri or other strategic methodology workshops.

Helps develop KPIs to reach strategic goals in alignment with executive leadership and Finance teams.


* Partners with executive leadership to translate strategic goals into executable programs and measurable outcomes.


* Maintains a holistic view of the enterprise transformation portfolio - ensuring alignment with business priorities, customer needs, and financial objectives.


* Drives cross-functional coordination among departments, IT, operations, and finance to ensure seamless execution of strategic initiatives.

Market and Competitive Analysis


* Conduct strategic assessments of market trends and competitive positioning to inform transformation priorities.


* Identify emerging opportunities and risks impacting transformation efforts.

Innovation and Future Readiness


* Champion innovation initiatives that support strategicobjectives.


* Evaluatenew technologiesand business models for long-term competitiveness

Transformation Office Leadership


* Establish and lead ...