Field Service Technician - HW - Blacksburg, VA

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As a Field Service Technician (FST) at Varian Medical Systems (VMS), you play an important role in keeping our customers' equipment running at peak performance so they can focus on delivering life-changing patient care.

As the primary contact for service and repair needs, you will troubleshoot, repair, install, upgrade, and perform preventive maintenance on designated VMS equipment, including linear accelerators, following company procedures and guidelines.

Each FST is responsible for a designated service territory and serves as a trusted representative of VMS.

In this role, you will work closely with customers, your team, management, sales partners, and technical support resources, requiring both strong technical capabilities and a high level of professional communication.

This is a field-based role that requires travel to and work at multiple local customer sites.

Candidates must reside in, or be able to support customers throughout, the Blacksburg, VA area.



* Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.


* Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.


* Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.


* Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.


* Communicate required follow up actions to primary assigned representative.

Minimum Required Skills and Knowledge:


* Excellent time management and professional communication skills both internal to Varian and externally to customers.


* Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.


* Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.


* Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.

Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.


* Basic technical experience with ...