Manager, Strategy, Growth, and Transformation

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design.

We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service.

We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects.

Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Manager, Strategy, Growth, and Transformation on the Customer Strategy & Design team, you will be responsible for:


* Leading product strategy engagements by defining vision, goals, and roadmaps that align user needs, business priorities, and technology capabilities


* Conducting and applying human-centered design research to validate product ideas, shape priorities, and inform strategic decisions


* Translating product strategy into delivery plans, including backlog structure, user stories, process flows, and development-ready requirements


* Serving as a primary client point of contact, guiding executive communications, and driving alignment across stakeholders, workstreams, and delivery teams


* Leading multidisciplinary teams across design, research, technology, and business functions to support delivery, resolve complexity, and improve ways of working

A successful candidate would possess these skills:


* Ability to work independently and collaborate as part of a team


* Effective written and verbal communication skills


* Meticulous attention to detail and quality of work product


* Ability to build and sustain professional relationships


* Ability to lead projects or workstreams


* Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment


* Strong interpersonal skills and professional demeanor


* Ability to meet deadlines


* Ability to mentor and provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact.

Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Customer Strategy & Design team discovers, designs, and prototypes customer growth strategies and innovation portfolios.

Qualifications

Required:


* Bachelor's Degree


* 4+ years of experience defining product vision, product strategy, roadmaps, and backlogs for digital products or services


* 4+ years of experience conducting human-centered desi...