Experience Research Vice President

Join us to help scale research impact across Identity & Access Management (IAM), one of the firm's most complex and security-critical domains.

In this role, you will enable data-driven decision making through evaluative research, customer feedback programs, analytics, and research operations.

As an Experience Research Vice President, you will partner closely with researchers, designers, product managers, engineers, and analytics teams to ensure research programs are executed efficiently, customer feedback is systematically measured, and insights remain actionable over time.

This role combines hands-on research execution with operational leadership across participant management, customer satisfaction measurement, analytics coordination, and insight infrastructure.

Your work will help strengthen the operational foundation that allows research teams to deliver meaningful business impact and customer-centered outcomes.

Job responsibilities


* Design and execute evaluative research studies including usability testing, concept validation, benchmarking, and customer feedback assessments.


* Develop, administer, and maintain survey programs that measure user satisfaction, customer sentiment, and experience quality across IAM products and services.


* Analyze qualitative and quantitative data and translate findings into clear, actionable recommendations for product, design, and engineering partners.


* Coordinate participant outreach, recruitment, scheduling, reminders, and study logistics across multiple concurrent research initiatives.


* Manage research intake processes and support efficient planning, tracking, and execution of research activities.


* Partner with internal measurement and analytics teams to support analytics implementation, reporting needs, instrumentation requirements, and ongoing monitoring.


* Create recurring reports, dashboards, and scorecards that enable stakeholders to track customer experience and product performance over time.


* Monitor transactional customer satisfaction (CSAT) programs, ensuring survey health, data quality, governance, and operational effectiveness.


* Maintain research repositories, insight libraries, and documentation standards to ensure findings remain accessible, discoverable, and reusable.


* Synthesize findings across surveys, usability studies, feedback programs, analytics, and existing research to identify patterns and opportunities for improvement.


* Collaborate with researchers, designers, product managers, engineers, and analytics partners to ensure research insights are effectively communicated and acted upon.

Required qualifications, capabilities, and skills


* 5+ years of experience conducting evaluative UX research, usability testing, survey research, customer feedback measurement, analytics, or related disciplines.


* Strong experience designing, programming, administering, and analyzing surveys and customer satisfaction programs.
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