LVN Call Center

Base Pay: $25.00 - $ 36.40 / hour JOB SUMMARY The primary function of the LVN in the call center is to perform prescription refill processing under approved Shasta Community Health Center (SCHC) protocols while providing telephone-based clinical support within the LVN scope of practice.

JOB DUTIES AND RESPONSIBILITIES Prescription Refill Management · Process and authorize medication refill requests in accordance with the SCHC Medication Refill Standard Operating Procedure and approved clinical protocols.

· Review patient records to verify medication, visit, laboratory, diagnosis, and other applicable refill requirements.

· Process refills within established timeframes.

· Identify and escalate refill requests that do not meet protocol requirements or require provider review.

· Coordinate required laboratory testing, appointments, and follow-up related to medication refills.

· Communicate with patients, pharmacies, and clinical staff regarding refill-related needs.

· Document refill activity accurately in the EHR.

· Complete required medication refill training and competency requirements.

Call Center Nursing · Receive and respond to incoming patient calls with the LVN scope of practice.

· Provide information, education, and assistance for routine clinical and medication related questions.

· Address patient needs using approved protocols, standing orders, and established workflow.

· Identify calls that require nursing assessment, clinical triage, or higher-level clinical decision-making.

· Escalate calls requiring clinical triage or nursing assessment to the department RN, provider, or TeamHealth/Access Nurse, as appropriate.

· Coordinate appointments, laboratory testing, medication follow-up, and other patient needs identified during calls.

· Document patient calls, interventions, education and follow-up in EHR.

· Communicate with team members to ensure appropriate follow-up and continuity of care.

· Manage assigned task boxes and assist with task management and clinical support needs for nurses across department, within LVN scope.

· All other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES · Knowledge of nursing process, scope of practice and standards of care.

· Ability to pass a written medication quiz.

· Passes Medication Refill exam.

· Basic computer proficiency in Windows environment.

· Typing 35 WPM or greater.

EDUCATION & EXPERIENCE · California LVN license upon hire and maintain current.

· Current CPR/BLS certification upon hire and maintain current.

PREFERRED Minimum of one year's experience in acute care nursing.

· Previous experience working in an outpatient clinic or doctor's office.

· Typing 45 WPM or greater.

BENEFITS SCHC understands the importance of good health for every employee.

We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages Medical insurance Dental insurance V...