Network Services Manager

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS166, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

- Serve as the Network Services Lead, responsible for end-to-end delivery of enterprise network services, including planning, coordination with service providers, reporting, and governance.

- Provide technical leadership and oversight across network operations, engineering, and maintenance activities for a large-scale enterprise environment consisting of thousands of network devices.

- Balance workload distribution across the network team, including incident response, break/fix activities, new installations, and special projects to ensure operational efficiency.

- Oversee operations and maintenance of LAN, WAN, wireless, and external connectivity environments supporting voice, video (VTC), and data across on-premises, cloud, and hybrid infrastructures.

- Ensure adherence to configuration management standards and change control processes to minimize service disruptions and maintain environment integrity.

- Coordinate monitoring, performance management, and incident response activities to meet or exceed service level targets, including a 99.5% uptime requirement.

- Support resolution of high-severity incidents, including network-related S1/S2 events, ensuring rapid restoration of services and coordination with cross-functional teams.

- Ensure network security integration and compliance with enterprise and federal requirements across routers, switches, firewalls, IDS/IPS, load balancers, and wireless systems.

- Maintain accurate network documentation, including configurations, topology, and operational procedures to support governance and knowledge management.

- Drive continuous improvement initiatives to enhance network reliability, scalability, and performance across nationwide infrastructure environments.

Job-Specific Minimum Requirements:

- Demonstrated experience leading enterprise network operations and service delivery across large-scale environments (thousands of network devices).

- Proven experience managing and supporting LAN/WAN, wireless networks, and external connectivity in complex environments.

- Hands-on experience with Cisco networking technologies, including routers, switches, firewalls, and load balancers.

- Experience supporting network incident response, including troubleshooting and resolution of high-severity (S1/S2) incidents.

- Demonstrated experience with network monitoring and performance management tools.

- Experience implementing and maintaining configuration management and change control processes.

- Knowledge of network security principles, including firewalls, IDS/IPS, and secure network architecture.

- Experience supporting 24/7 operations with defined uptime/SLA requirements.

- Ability to develop and maintain network documentation, diagrams, and operational procedures.

- Bachelor's degree in Network Engineering, Information Technology, Computer Sc...