Junior Telecoms Engineer

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS079, T1, Band 4

Job-Specific Essential Duties and Responsibilities:

- Provide day-to-day operational support for enterprise VoIP and VTC services, including voice, video, and conferencing platforms across on-premises, cloud, and hybrid environments.

- Perform Tier 1 and Tier 2 incident triage, troubleshooting, and service restoration activities for telecommunications systems.

- Execute routine administration tasks, including configuration changes, user provisioning, and support for phones and video endpoints.

- Support onboarding, testing, and rollout activities for collaboration and communications platforms.

- Escalate complex technical issues to senior engineers and Telecom SMEs while ensuring proper tracking and documentation.

- Assist in maintaining disaster recovery (DR) plans, procedures, and runbooks, and support DR testing and exercise execution.

- Perform backup verification, integrity checks, and restoration testing to ensure recoverability of telecommunications systems.

- Monitor system performance and assist in identifying issues affecting voice and video service quality.

- Maintain accurate documentation, including runbooks, SOPs, configuration records, and operational procedures.

- Provide on-site support for physical endpoints and infrastructure as required, while participating in on-call rotations to support 24/7 operations.

Job-Specific Minimum Requirements:

- Experience supporting VoIP, VTC, or unified communications (UC) systems in an enterprise or operational environment.

- Ability to perform Tier 1/Tier 2 troubleshooting and incident triage for telecommunications services.

- Experience with user provisioning, endpoint configuration, and routine system administration tasks.

- Ability to follow standard operating procedures (SOPs) for incident response, service requests, and system updates.

- Experience supporting ITSM tools (e.g., ServiceNow) for ticket tracking and documentation.

- Basic understanding of networking concepts, including QoS and voice/video traffic dependencies.

- Ability to support and document backup, recovery, and DR testing activities.

- Experience maintaining technical documentation, runbooks, and operational records.

- Ability to work in hybrid environments (on-site/off-site) and participate in on-call rotations.

- Associate's or Bachelor's degree in Telecommunications, Information Technology, Computer Science, or a related field.

Additional years of relevant experience will be considered in lieu of degree.

- 2+ years of experience in telecommunications support, IT operations, or unified communications administration.

Preferred Skills and Qualifications:

- Experience supporting federal government environments.

- Familiarity with enterprise UC platforms (e.g., Cisco UC, Microsoft Teams, or similar tools).

- Experience supporting VoIP phones, video conferencing endpoints, and collaboration tools.

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