Virtual Services Sales Representative

In Schneider Electric, everything we do is geared towards advancing progress and sustainability for all-our colleagues, customers, partners, and the communities and societies we serve.

Whether it's through our products, software, and services that propel the digital transformation of energy management and automation, or through our corporate citizenship and volunteer activities, we make a meaningful impact by empowering people and organizations to become more resilient, electric, and digital.

Which is where you come in.

Working at Schneider Electric means working toward a cleaner, better world.

You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

What will you do?


* Manage the Leads and Customer Requests


* React quickly to customer requests within prescribed SLA


* Manage all the Leads which have standard Services scope with the main focus on


* Contract Renewals and upselling recurrent business.


* Take inbound calls and e-mails to support existing customer base


* Answer customer questions and educate on all SE Services offers


* Research & develop new points of contact and potential account identified from


* Demand Generation Engines (marcom activities, campaigns, Customer Care center etc)


* Engage with customers on digital platforms (i.e., LinkedIn) and be an active user
Quote and close deals for standard Services offers (SKU based as spare parts, renewal contracts)


* Develop and maintain relationship with uncovered accounts where we have open/common opportunities to upsell


* Build and manage Services Opportunity Pipeline


* Analyze & qualify opportunities in Bridge Front Office (bFO: Schneider's Sales force based Opportunity management tool) and secure a healthy pipeline


* Maintain the Account or Installed Base data in SE systems (BfO/bFS)


* Meet daily goals for outbound sales calls to follow-up customer requests and the Leads


* Foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads


* Document all records of customer interaction and activity in bFO


* Develop up & cross-selling between Line of Businesses service offer


* Transfer new product sales opportunities to Account Managers from the Business Units or Product Virtual Sales from the country


* Coordinate with all the Services teams and product teams if needed, to satisfy service opportunities


* Report accurate monthly order forecasting

What qualifications will make you successful:


* Bachelor /associate degree in Electrical / Electronic Engineering, Management, and related


* Experience on on Virtual or Outside Sales, Services Representative, Call center customer technical support, CCC technical agent will be preffered


* native speaker level for local context, good level of English (written, verbal)


* Sales orie...