OnSite IT Services Trainee

Contract Duration: 1 Year, with the posibility to be extended

Working Hours: Fulltime, Monday to Friday

The Onsite IT Services Technician (Trainee) will be responsible for providing comprehensive support for Schneider Electric workplace and infrastructure equipment.

This role involves hands-on technical tasks, coordination with external vendors, and ensuring high levels of end-user satisfaction.

The technician will perform a variety of services including hardware break and fix, warranty management, asset tracking, IMACD (Install, Move, Add, Change, De-Install), eyes and hand support, and escort services.

What will you do?


* Desk-side Support: Provide direct support to end-users for workplace equipment including desktops, laptops, tablets, smartphones, and other devices.


* Hardware Break & Fix: Assist in diagnosing and repairing hardware issues, manage replacement of defective units, and ensure data restoration.


* Warranty Management: Coordinate repairs with manufacturers and third-party maintenance suppliers, manage warranty claims, and handle logistics for defective units.


* Asset Tracking: Maintain accurate records of equipment status, location, and user assignments in the asset management system.


* IMACD Services: Perform installations, moves, additions, changes, and de-installations of workplace equipment, ensuring proper configuration and user acceptance.


* Eyes and Hand Support: Execute technical tasks under the direction of remote administration teams, including equipment resets, installations, and troubleshooting.


* Stock Management: Manage inventory levels, procure items, and ensure availability of spare accessories and consumables.


* Onboarding: Assist new employees with IT asset delivery, setup, and training on Schneider Electric systems and tools.


* Event Support: Provide technical support for special events, including setup and troubleshooting of audio/visual equipment.
Education and Experience:

What skills and capabilities will make you successful?


* Background or studies in Information Technology, Computer Science, or related field preferred.


* Some experience in IT support or a similar role is a plus, but not required.


* Basic technical knowledge of workplace and infrastructure equipment (desktops, laptops, tablets, smartphones, printers, etc.).


* Willingness to learn and develop troubleshooting and hardware repair skills.


* Familiarity with basic warranty management processes and vendor coordination.


* Good organizational skills for asset tracking and inventory management.


* Ability to perform IMACD tasks efficiently and accurately.


* Strong communication skills for interacting with end-users and external vendors.


* Respect for security and confidentiality policies.


* Ability to work independently and as part of a team.


* High level of end-user focus and customer service orientation.

What's in it for you?


* A wi...