Governance & Adoption Analyst

Job ID: 527738

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries.

CRH is the leading building materials company in North America and the world.

We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Job Summary

Ensure effective development, coordination and maintenance of the Central Technology Services governance, reporting and risk activities, ensuring alignment with strategic and financial objectives of this global service and wider CRH landscape.

Work with and support the Governance and Adoption Lead and wider team to manage change and the adoption of central technology services (such as Collaboration, Identity Management and Endpoint Management) across the organisation in alignment with business objectives

Job Location

This role is based at our corporate office in the Perimeter area of Atlanta, GA - hybrid work schedule

Job Responsibilities



* Support the Governance and Adoption Lead in the preparation of both finance, including operational and recharge, and performance reports and relevant updates on the central technology services for relevant stakeholders, fora etc.

Monitor and track variances across performance and financial reporting as required.


* Work with division IT representatives to manage incoming business demand and change pipeline, ensuring processes are followed and demand are implemented following ITSM principles.


* Create, manage and maintain central technology services plan and artefacts (such as awareness and training plans, Comms Plan, Stakeholder Map, Governance documentation etc)


* Ensure that the required governance and supporting processes (e.g Global CAB) are in place with clear delineation of activities between Group, Region / Division and OpCos


* Coordinate communication and awareness campaigns across the organization in line with the central technology services roadmap and business needs, develop both proactive and 'in flight' change activities to drive adoption.


* Leveraging the central technology roadmap, create and implement adoption strategies and plans for current and future tools, service rollout and adoption, measuring adoption metrics, and adjusting strategies as needed.


* Define and monitor key adoption and metrics in order to measure outcomes and impact of the central technology activity.


* Work with the division IT representatives, address user concerns and provide support during transitions and projects.


* Provide change management support to the business including leadership communications, launch planning and training material.


* Build adoption dashboards and surveys to assess application usage, adoption rates.


* Work with the Governance and Adoption Lead and Head of Central Technology Services with regard to the compliance, risk and data g...