Cloud Foundational Service Product Delivery Manager

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences.

Lead end-to-end processes across CFS, manage adoption, and visualize the process data as part of a team at the forefront of innovation.

As a/an Product Delivery Manager in Cloud Foundational Services (CFS), Infrastructure Platforms, you will enhance and optimize the way cloud platform products are delivered to customers by leading end-to-end delivery processes across intake, planning, execution, and reporting.

You will partner inclusively with CFS leaders, engineers, and stakeholders across Enterprise Technology Product Lines and Lines of Business to drive adoption, best practices, and measurable delivery outcomes.

You will use data-driven methods and automation to increase planning accuracy, reduce delivery risk, and improve customer experience through predictable execution.
Job Responsibilities


* Leads end-to-end product delivery processes across CFS, including intake through delivery closure, with measurable outcomes (e.g., on-time delivery %, throughput, and cycle-time trends).


* Executes backlog planning and prioritization processes, translating aggregate demand and team capacity into an actionable plan with clear commitments and dependencies.


* Mitigates delivery risks by coordinating security and risk issue intake, triage, and resolution tracking, escalating blockers early to protect delivery timelines.


* Drives delivery feasibility decision-making by synthesizing resource availability, technical constraints, and stakeholder requirements into crisp go/no-go recommendations.


* Reports product performance using transparent metrics and dashboards (e.g., delivery predictability, aging work items, change volume, and customer-request SLA adherence).


* Partners with CFS leaders to refine quarterly planning, including demand aggregation, capacity planning, and visualization of delivery results across portfolios.


* Automates process optimization through scripting workflows, leveraging Copilot in VS Code to improve data manipulation, reporting speed, and consistency.


* Manages CFS-wide resource allocation data in shared systems, maintaining accuracy and auditability of resource plans and allocation changes.


* Coordinates adherence to deadlines across customer feature requests, cybersecurity items, and application owner communication changes, ensuring clear ownership and follow-through.


* Coaches teams on effective team formation and execution rituals, strengthening delivery discipline and improving planning and execution maturity over time.


* Administers backlog management practices in Jira, improving hygiene and traceability (e.g., consistent statuses, acceptance criteria quality, and reduced stale-ticket volume).

Required Qualifications, capabilities, and skills


* 5+ years of experience (or equivalent expertise) in product delivery, program delivery, or a closely related doma...