Law Enforcement Unit Business Systems Analyst/Sr Analyst

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland’s mission is to foster the stability, integrity, and efficiency of the nation’s monetary, financial, and payment systems while representing the Fourth District perspectives.

As part of the nation’s central bank, we are a team of mission-driven professionals who are committed to serving with excellence.

Our core values are: Build Trust Every Day, Own Our Actions, Collaborate with Intention, and Be Open to Change.

For twenty-six years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.

This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Follow us on LinkedIn, Twitter, Instagram, and our YouTube channel – Cleveland Fed

This role supports businesses in implementing technology solutions by analyzing and defining project requirements across multiple platforms.

It provides specialized end user support for desktop and mobile services, including troubleshooting complex issues, hardware setup, and software deployment.

The role leads support initiatives, trains and mentors staff, guides stakeholders on hardware and software solutions, and participates in evaluating and implementing business process improvements.

It also resolves production issues, assists with high-level planning, and acts as a project coordinator, coach, and mentor when needed. 

Essential Accountabilities 


* Resolve complex automation support issues to maintain productivity and business continuity. 



* Administer deployment, maintenance, and troubleshooting of hardware, software, and automation equipment. 



* Collaborate with Information Security and IT partners to manage risk and ensure compliance. 



* Lead or participate in process improvement projects, research, and implementation of new technologies. 



* Provide oversight for launching new products, service delivery, and automation systems. 



* Develop business cases, system requirements, and use cases for new or enhanced applications. 



* Participate in design, integration, testing, and demonstrations throughout the software lifecycle. 



* Communicate effectively across the organization and provide analytical support through data review and reporting. 



* Mentor staff, facilitate meetings, assist with project documentation, and perform other assigned duties. 



* Demonstrate commitment to innovation and continuous learning. 



* May lead or participate in strategic initiatives. 



* Becomes Subject Expert Matter (SME) for product and promotes product across business programs and partners. 

Education and Experience

LEU Business Systems Analyst


* Associates degree and 5 years of related work experience OR 


* Bachelor’s degree and 3 years of related work experi...